ACCOs Survey If you would like to receive more information on the consultation outcomes, please leave your contact details. Organisation Name Contact Email City/Town * Where your organisation currently works from. Overall, how may clients have accessed services that your organisation provides this calendar year? * 0 - 50 51 - 100 101 - 150 151 -250 250 + What percentage of clients accessing your organisations are Aboriginal or Torres Strait Islander? * 1 - 20% 21 - 40% 41 - 60% 61 - 80% 81 - 100% How does your organisation engage Aboriginal & Torres Strait Islander clients? * Multiple choice: Aboriginal specific printed material Aboriginal specific digital media, such a cultural videos Through mainstream media – news articles, commercials etc. Home visits Community engagement work Word of mouth Cultural activities or events Social media – Facebook, Instagram etc. Other* Other* How does your organisation engage Aboriginal & Torres Strait Islander clients? Can you explain your referral pathways for Aboriginal or Torres Strait Islander people? * Multiple choice: Other Aboriginal organisations Courts/ Justice DCJ - Caseworkers Schools Other mainstream organisations Other* *Other Can you explain your referral pathways for Aboriginal or Torres Strait Islander people? Does your organisation have alternative ID options for ease of access, considering the high rate of Aboriginal and Torres Strait Islander people without formal documentation readily available? * Yes No No – because ID is not a requirement of service If yes what is the main ID that clients are missing to access your service? Birth Certificates Photo ID (Licence or 18+ Card) Aboriginality Certificate Medicare Card Centerlink Concession Cards Do you share information with the community using a range of methodologies? * Yes No If yes what methodologies do you utilise: Multiple choice Social media Print material Visual aids Radio Word of mouth Television Other Do you offer any additional support for clients with literacy and nuumeracy issues? * Yes No If yes what support do you offer? Multiple choice: One on one support Engage 3rd party support person (family member, NDIS worker, caseworker) Talk to text service Reduced printed material Use of general language that is not complexed Pre recorded aids that can be listened to rather than read Other Do you experience client drop offs and if so at what rate and time during your support does this occur * Yes – At the beginning of our engagement Yes – During our engagement Yes – Towards the end of our engagement No – This has not been an issue for our service What is your current success rate of Aboriginal and Torres Strait Islander client engagement? * 0 – 20% of clients have had their needs met 21 – 40% of clients have had their needs met 41 – 60% of clients have had their needs met 61 – 80% of clients have had their needs met 81 - 100% of clients have had their needs met Can you tell me about a client you have successfully enagaged and how you did it? How have you made your service a culturally safe space for Aboriginal or Torres Strait Islander people to access? * Mulitple choice: Ensuring all staff have undertaken cultural awarness training or some other type of cultural immersion training Incorportaing Aboriginal art and décor into the service space Encouraging and acting on Aboriginal client feedback to enhance the service Including Aboriginal people on your board to comment on the structural, governance and policy frameworks of the organisation Promoting, participating in or facilitating Aboriginal events and celebrations Acknowledging Aboriginal people as traditional holders of land Displaying Reconciliation Action Plans, Organisational Commitments or Apologies in main areas of the organisation Other* Other* How have you made your service a culturally safe space for Aboriginal or Torres Strait Islander people to access? How does your service uphold Aboriginal or Torres Strait Islander cultural protocols, dignity and self-determination? * Multiple Choice: Inclusion of Aboriginal people on your board Use of community consultation to in for decision making Implementation of a Reconciliation Action Plan Client directed services and support Inclusion of cultural practices within the service Cultural support and initiatives of staff Ongoing cultural development training for non-Indigenous staff Other* Other* How does your service uphold Aboriginal or Torres Strait Islander cultural protocols, dignity and self-determination? What barriers to access has your service identified for Aboriginal or Torres Strait Islander people within this community? * Multiple Choice Transport Organisational stigma Family conflict Aboriginal politics Shame Privacy concerns Physical limitations Mental capacity limitations Other* Other* What barriers to access has your service identified for Aboriginal or Torres Strait Islander people within this community? Considering these barriers, what has your organisation done to improve access? * Multiple choice: Developed a transport service Improved the organisations public image Created policy to address concerns such as Conflict of Interest and Privacy Allowed support people Changed infastructure to suit clients (such as the inclusion of ramps) Began outreach to meet clients in their own spaces Other* Other* What barriers to access has your service identified for Aboriginal or Torres Strait Islander people within this community? Can you name any other organisations you partner with to provide services to Aboriginal and Torres Strait Islander people? * Do you undertake and form of community consultation? * Yes No Do you feel that early intervention and crisis support is currently assisting the Aboriginal or Torres Strait Islander community to overcome homelessness? Or do you feel that more allocation of housing/accommodation needs to be specifically assigned to SHS to further alleviation this pressure? * Yes – Early Intervention and crisis support is enough No – More allocation of housing is needed as well as early intervention and crisis support Can you tell us from your engagement with the Aboriginal & Torres Strait Islander people how prolonged homelessness has impacted them? * Multiple choice: Increased mental health issues Decreased physical well being More exposure to DV Strained family connections Increased contact with the justice system and police Inability to meet other basic needs such as food Loss of work and income Increased financial difficulties Other* Other* Can you tell us from your engagement with the Aboriginal & Torres Strait Islander people how prolonged homelessness has impacted them? How would an Aboriginal organisation help address homelessness within their communities? What could they do to help? * What percentage of clients have presented to you suffereing from homelessness, either primary or secondary? * 0 - 20% 21 - 40% 41 - 60% 61 - 80% 81 - 100% How many of those clients were primary homeless and had nowhere to sleep at all? * 0 - 20% 21 - 40% 41 - 60% 61 - 80% 81 - 100% Would you be concerned about any reporting requirments if DCJ funded an ACCO to deliever homelessness support? * Yes – I would want to negotiate the requirments No – I think our service would be able to meet any expectations What kind of skills, expertise and experience would you like an employee who works in this space to have? * Multiple choice: Degree in social welfare or comparable degree Diploma level social welfare or comparable qualification Community knowledge Experience working within the community Experience working within the homelessness sector Genuine Aboriginality Other* Other* What kind of skills, expertise and experience would you like an employee who works in this space to have? How many Aboriginal and Torres Strait Islander staff do you currently employ? * How many staff do you employ in total? * Thank you!
